General terms and conditions of sale

The online shop has been set up by the company MDG INTERNATIONAL, a French company registered at the RCS of Alençon number 478 274 335 which is the operator.
The purpose of the present general conditions is to define the rights and obligations of the parties in the context of the online sale of goods proposed by the company MDG INTERNATIONAL to the consumer.

1. Acceptance of conditions
Any order taken under a product appearing in the online store of the website: assumes prior consultation of these general conditions.
Consequently, the consumer recognizes to be perfectly informed of the fact that his agreement concerning the contents of the present general conditions does not require the handwritten signature of this document, insofar as the customer wishes to order on line the products presented within the framework of the shop of the Web site. The consumer has the option of saving these general conditions, being specified that both the saving and editing of this document are his sole responsibility.
The customer acknowledges having read, at the time of placing the order, the special conditions of sale set out on this screen and expressly declares to accept them without reservation.
The present general conditions of sale govern the contractual relations between MDG INTERNATIONAL and its customer, the two parts accepting them without reserve.
These general terms and conditions of sale shall prevail over any other terms and conditions contained in any other document, unless previously waived in writing.

2. Products
The photographs illustrating the products are not part of the contract.
The products sold by MDG INTERNATIONAL are handmade, sometimes unique.
Due to the nature of the manufacture of the product, the customer acknowledges that slight modifications or imperfections may appear on the product delivered.

3. Control
The automatic recording systems are considered as proof of the nature, content and date of the order.
The company MDG INTERNATIONAL confirms the acceptance of its order to the customer at the e-mail address that the latter will have communicated.
The sale will be concluded only after the confirmation of the order.
MDG INTERNATIONAL reserves the right to cancel any order from a customer with whom there is a dispute or in the event that an article is out of stock.
The information given by the buyer when placing the order is binding on the buyer: in the event of an error in the recipient’s address, the seller cannot be held responsible for the impossibility of delivering the product.

4. Prices
All prices are in Euro. The price indicated on the product sheets does not include transport. In case of an order to a country other than Thailand (where our products come from), customs duties or other local taxes or state taxes may be payable. These rights and sums do not fall within the competence of MDG INTERNATIONAL. They will be at your expense and will be your responsibility both in terms of declarations and payments to the competent authorities/organizations in your country. We advise you to ask your local authorities about these aspects.
MDG INTERNATIONAL reserves the right to modify its prices at any time but the products will be invoiced on the basis of the rates in force at the time of the recording of the orders. The products remain the property of MDG INTERNATIONAL until the complete payment of the price.

5. Availability
We will inform you of the availability of the products you wish to purchase. Nevertheless, if, despite our vigilance, the products prove to be unavailable after your order, we will inform you on your invoice and invite you to cancel or modify your order or refund at the end of the month or within 30 days.

6. Payment
The price charged to the customer is the price indicated on the order confirmation. The price of the products is payable in cash on the day of the effective order. Payment is made by credit card or via Paypal. The order validated by the customer will be considered effective only when the payment center concerned has given its approval. In case of refusal of the said center the order will be automatically cancelled and the customer will be informed by e-mail.

7. Proof of transaction
The computerized registers, kept in the computer systems of the company MDG INTERNATIONAL in reasonable conditions of security will be considered as proof of the communications, orders and payments made between the parties. The archiving of purchase orders and invoices is carried out on a reliable and durable medium that can be produced as proof.

8. Data security
The shop allows you to pay for your purchases online using totally secure computer methods, notably by the presence on our site of an SSL certificate encrypting all transactions between your connection terminal and our server. The payments of the MDG INTERNATIONAL shop are transmitted in a secured way by the electronic payment system Paypal or STRIPE. No payment data about you is stored on our site, thus eliminating any possibility of fraud by hacking our site.

9. Delivery
Products purchased on MDG INTERNATIONAL are delivered worldwide. The delivery is made to the address you indicated when you placed your order.
It is the customer’s responsibility to check the shipments upon arrival of his order and to make any reservations and claims that would appear justified.
MDG INTERNATIONAL can not be held responsible for the consequences of a delay in delivery. Shipping costs are calculated according to the weight of the order, the place of delivery and the carrier chosen by the customer. The times indicated are average times and correspond to the processing and delivery times for products destined for metropolitan France and Monaco. In case of unusual delay an email will be sent to you.
The transport risk is borne by the buyer who must lodge a reasoned protest with the carrier within three days of delivery.

We work with La Poste, EMS, FEDEX, DHL, UPS and CHRONOPOST. Your package will be delivered to the address of your choice.
You will receive an email immediately after your order has been shipped. In the case of a lost package, we will only be able to reship the package after the official loss report has been issued by the post office, i.e. after 31 days after a claim has been filed with the carrier.
We decline any responsibility in case of force majeure (strike, exceptional weather conditions, pandemic…) which could lead to a delay in the delivery of your package.

10. Guarantees
Any return must be made with a delivery against signature. The guarantee consists, according to our choice, either of a replacement or an exchange, which you will be responsible for sending us at your expense. Any incomplete, damaged, or damaged packaging will not be accepted for return or exchange under the guarantee. Any order not shipped within 30 days is cancelled and refunded to the customer. You have a period of 14 days from receipt to return the product that does not suit you. You will be responsible for the shipping and return costs. Only the price of the product(s) purchased will be refunded.
This right of return can only be accepted for complete products, in their original condition (packaging, complete accessories, instructions) with a copy of the purchase invoice. Shipping costs are not refunded.

11. Privacy
The personal information collected for the purposes of distance selling is compulsory, as this information is essential for the processing and delivery of orders and the preparation of invoices. Failure to provide this information will result in the order not being validated. Users of the site who have provided personal information through the site have a right of access to the data concerning them, as well as the right to modify or delete them.
To exercise this right, they need only send an e-mail to MDG INTERNATIONAL via the site’s contact form.
We remind you that minors do not have the capacity to contract, that the collection of data from them must be the subject of an information of the parental authority.

12. Litigation and liability
This contract is subject to French law. The language of this contract is French.
The company MDG INTERNATIONAL cannot be held responsible for damages of any kind, whether material, immaterial or physical, which could result from the misuse of the marketed products. The liability of MDG INTERNATIONAL shall in any case be limited to the amount of the order.
In the event of a dispute, the customer shall first contact the company to obtain an amicable solution.
In case of dispute, the French courts of Alençon will be competent to judge the dispute. MDG INTERNATIONAL cannot be held responsible in case of non-respect of the legislation where the product is delivered. It is your responsibility to check with the local authorities about the possibility of importing the products you are planning to order. Of course, if you have any questions about the products you can contact our customer service via our contact form.
MDG INTERNATIONAL could not be held for person in charge of the non-fulfillment of the contract, in the event of cause beyond control, of disturbance or all-out or partial strike in particular of the postal services and means of transport, flood, pandemic or fire.

Last update made in Alençon on 11/11/2020